The most effective Artificial Intelligence in Italy.
Humanoid. Empathic. Multimodal. 
AI for the Public Administration
Highly performing public services, both for citizens and collaborators
The most effective Artificial Intelligence in Italy.
Humanoid. Empathic. Multimodal. 
Find out why
AI for the Public Administration
Highly performing public services, both for citizens and collaborators
Download the white paper


Reinforcement learning is a machine learning technique that allows Virtual Assistants to be able to choose the actions to be taken to achieve a given goal.
It is the ability to acquire information about the user by analyzing their facial expressions. This technology makes Virtual Assistants able to detect when users are nervous or confused, happy or angry so that they can adapt the responses and tone of voice to each situation.
Through this technology, Virtual Assistants acquire static or moving images, and identify them to extract useful information. Technically, the machines attempt to retrieve visual information, manage it and interpret the results through special software algorithms.
Virtual Assistants recognize words as components of sentences, thus contextualizing the use of words in sentences used by users. This technology makes the understanding of the questions asked by users even more precise and, consequently, generates adequate answers in line with all user requests.
NER (Named-entity recognition)
This technology further refines the understanding of Virtual Assistants who are able to analyze the question posed by the user by identifying each word according to a predefined category (e.g.  people, organizations, places, percentages and much more).
Through this technology, the Virtual Assistants always respond adequately to what is requested. The Virtual Assistant is able to understand the meaning of the word spoken or written by the user based on the context.
The Sentiment & Emotion Analysis technology allows Virtual Assistants to catalog the user's mood and generate an adequate response to each situation, by analyzing their facial expressions.
The tone of voice of the users characterizes the urgency of a request, the feeling experienced for a disservice or the emotion while waiting for the ordered product. The analysis of the audio spectrum allows you to automatically model the tone of voice of the Virtual Assistant to reassure or soothe the user and make the conversation personalized and unique.
This technology opens the new "browserless" era. Thanks to the Virtual Assistants, your users will be able to browse your site, discover all the pages, insights and products using their voice. If a user says “I would like to buy a pneumatic hammer“, Algho will lead him/her directly to the desired page.
Algho is based on a proprietary Intent Recognition algorithm that allows your Virtual Assistant to train on information and continuously evolve by adding new knowledge to each conversation.
Natural language understanding is the foundation of our products. A proprietary Natural Language Processing (NLP) platform, aligned with the state-of-the-art scientific literature, extremely flexible and customizable, capable of analyzing and understanding 9 languages (Italian, English, French, German, Spanish, Portuguese, Russian, Chinese and Romanian).
A platform that allows the automatic extraction of entities and relationships present in unstructured data such as texts (e.g. medical records, project documents, e-mails for support requests, etc.) or from images through layout analysis.
Information Management plays a fundamental role in companies and is now considered one of the main resources for determining one's competitive advantage. Thanks to our Crawler Engine, the management of this large amount of data, the so-called Big Data, becomes easier. The Crawler is a system that allows you to automatically search and archive information. Combined with NLP, it methodically analyzes the contents either of the network (intranet or external) or of a database, thus facilitating the work of managing information and data.
Structured information (e.g. database) or unstructured (manuals, regulations, images, e-mails, etc.) present in large quantities in companies is a resource from which most of the business decisions pass. It is therefore necessary to ensure that this information is used as efficiently as possible. This technology creates a semantic search engine that archives and indexes all corporate documentation and accesses it through a request formulated in natural language.
Natural Language Generation (NLG) is the research field of Artificial Intelligence and Computational Linguistics that studies and addresses the problems associated with the construction of computer systems for the automatic production of understandable and fluent text. It is a cutting-edge technology that allows machines to produce written or spoken text, in narrative form and a system that automatically generates “intelligent” answers starting from structured or unstructured data, translating concepts into words.

Artificial intelligence and artificial human


QuestIT is an Italian company specialized in the development of proprietary Artificial Intelligence technologies. We create Virtual Assistants operating 24/7 that totally go beyond the concept of Chatbot because they are able to take on humanoid form and establish a relationship with customers on an empathic basis.

The companies that use our solutions are documenting greater user satisfaction (and consequently greater loyalty). Recognizing the customer’s moods and responding accordingly, supporting the customer in identifying the right product without having a technical knowledge of the product itself, guiding him in the navigation of complex e-commerce as if he was an employee who assists the customer in a store, are just some of the operations possible thanks to our technologies.

Our virtual assistants are based on proprietary NLP systems, which understand natural language through a deep semantic analysis that makes them truly capable of fulfilling user requests at multiple levels where normal Chatbots end up requiring the intervention of an operator. The capabilities of our Artificial Humans extend to the entire user experience: from the analysis of verbal, para-verbal and emotional factors (Emotion Analysis, Audio signal processing, Computer Vision) to the generation of behavioral responses, thanks to advanced technologies such as NLG, Emotion recognition and Full body generation.

Spin off 2007

QuestIT was born as a spin-off of the the University of Siena’s research group in Artificial Intelligence led by Prof. Marco Gori.

R&D Activities 2009

Technologies and know-how of advanced Artificial Intelligence technologies

Team 2010

Team made up of professional, young and competent figures, which boasts numerous publications of a high scientific level

The Digital Box 2016

The Digital Box, a leading company in the Mobile Marketing & Advertising sector of Gravina in Puglia, acquires QuestIT, transforming it into the innovation laboratory of Artificial Intelligence

SAILab 2019

Inauguration of the Siena Artificial Intelligence Lab: joint laboratory of Artificial Intelligence in the Engineering Department of the University of Siena.

Exprivia 2019

In 2019, QuestIT sees the entry of Exprivia | Italtel within the company, with the acquisition by the Apulian company of part of the shares.

Readytec SpA 2020

Readytec SpA invests in QuestIT's Artificial Intelligence: the Tuscan group becomes a partner of the company.


In 2020, QuestIT is the leader of the SAIHUB Business Network project for the development of the first technological and scientific park in the Sienese area

UpMedia 2021

QuestIT enters the share capital of Up Media. A project that brings to the market the first and only multimedia totem equipped with Artificial Intelligence based on Technology developed by QuestIT.